Returns & Refunds Policy

Last updated: 2 September 2026

We want customers to have a clear and fair process when something goes wrong.

1. Contact us before returning an item

Please contact Daily Gadgets at:

contact@dailygadgets.co.uk

Before sending an item back, please provide:

• your order number;

• your name;

• the product concerned;

• the reason for the return;

• photographs or video where useful, particularly for damage or faults.

We will provide return instructions where a return is required.

2. Handling goods after delivery

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

If goods are handled beyond what would reasonably be permitted for inspection and their value is diminished, applicable law may permit a deduction in certain circumstances.

We will not impose a blanket "unused and unopened only" rule where it would conflict with statutory cancellation rights.

3. Return postage

Daily Gadgets' stated policy is that the buyer pays return postage where applicable.

We will provide appropriate return instructions for qualifying returns.

4. Faulty products

If a product is faulty or does not conform to the contract, contact us as soon as possible.

Your statutory rights may include repair, replacement, price reduction or rejection/refund depending on the circumstances.

We will not require you to give up statutory rights in order to obtain a remedy.

5. Damaged products

If your order arrives damaged, please contact us promptly and provide photographs where possible.

We will investigate the issue and provide an appropriate remedy in accordance with applicable consumer law.

6. Incorrect item

If you receive the wrong item, contact us and provide your order number and details of what you received.

We will arrange an appropriate resolution.

7. Item not as described

If an item is not as described or otherwise does not conform to the contract, contact us.

We will deal with the issue under applicable consumer law.

8. Statutory cancellation exceptions

Certain types of goods may be excluded from the statutory cancellation right where a specific legal exception applies.

Daily Gadgets will only rely on an exception where it genuinely applies to the relevant product and legal conditions have been satisfied.

We will not invent product-specific exclusions.

9. Refunds

Where a refund is legally due, we will process it in accordance with applicable law.

For statutory cancellation, refund timing and the circumstances in which reimbursement may be temporarily withheld will follow the applicable legal requirements.

The original standard delivery charge will be handled in accordance with applicable law. Where a customer selected a more expensive delivery method than the least expensive standard option offered, the additional amount may not be refundable where the law permits this.

10. Returns address

Do not send returns to the registered office unless Daily Gadgets specifically instructs you to do so.

11. Contact

Daily Gadgets
Email: contact@dailygadgets.co.uk